Service Adviser

Company: Legend Motors Of Waterford Inc
Location: Waterford
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Free uniforms Opportunity for advancement Paid time off Parental leave Full job description Legend Motors has a great opportunity for a select person to join one of the largest, fastest growing and award-winning used car Dealerships in the state of Mi. About Us We offer employee longevity, a great environment and atmosphere and the owner know your name. Legend Motors has been servicing the community for over 25 years. We are seeking a highly skilled and experienced Service Advisor to join our team. As the Service Advisor, you will be responsible for overseeing and managing the operations of your customer base. This is a leadership role that requires strong strategic thinking, excellent communication skills, and the ability to drive results. Responsibilities: -Forecasts goals and objectives for the department and strives to meet them. -Hires, trains, motivates, counsels and monitors the performance of all service department staff. -Prepares and administers an annual operating budget for the service department. -Maintains reporting systems required by general management and the factory. -Attends managers meetings. -Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. -Strives for harmony and teamwork within the department and with all other departments. -Develops and implements a marketing plan which promotes new and repeat business. -Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc. -Understands and ensures compliance with manufacturer warranty and policy procedures. -Accounts for all documents; ensures that none are missing, and all are processed correctly. -Holds weekly department meetings. -Directs and schedules the activities of all department employees. -Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. -Monitors technicians' daily productivity reports and corresponding payroll records. -Monitors and follows up on parts orders with the parts manager to ensure availability. -Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. -Establishes and maintains good working relationships with customers to encourage repeat and referral business. -Informs repair technicians of time allowances on each repair order. -Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. -Keeps abreast of new equipment and tools available and recommends purchases. -Ensures that the work areas and customer waiting area are kept clean. -Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. -Serves as liaison with factory representatives. -Ensures the proper care, storage and inventory of special tools. -Ensures that customers' service files are up-to-date and readily available for reference. -Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. -Prepares pricing guides and maintenance menus for frequent labor operations. -Handles customer complaints immediately and according to dealership's guidelines. -Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. -Maintains safe work environment. -Maintains a professional appearance. -Other tasks as assigned. Experience: - Proven experience in a leadership role, preferably as a Service Advisor or similar position - Strong knowledge of cash handling, aligning, transmitting, oil change, tire service, shocks struts, mechanical knowledge, brake repair, and auto estimating - Excellent organizational and time management skills - Strong analytical and problem-solving abilities - Effective communication and interpersonal skills - Ability to build and maintain relationships with Service customers at all levels - Demonstrated ability to make sound decisions in a fast paced environment - We need a professional appearance and a strong desire to excel. We offer competitive compensation packages based on qualifications and experience. Job Type: Full-time Pay: $60-120k per year Benefits: - Flexible schedule - On-the-job training - Paid lunches - Referral program - Paid Vacation Shift: Day shift Weekly day range: Monday to Friday

Keywords: Legend Motors Of Waterford Inc, Westland , Service Adviser, Customer Service & Call Center , Waterford, Michigan