Residential Installation & Service Technician
Company: Comcast
Location: Westland
Posted on: April 2, 2021
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Job Description:
Core Responsibilities:
Performs installations and changes of service, while adhering to:
applicable codes, requirements, guidelines, company procedures, and
safe
work practices in order to provide an outstanding customer
experience. Updates customer account to ensure an accurate record
of products and services is captured to ensure that customer has a
positive experience throughout the ongoing customer
relationship.
Through the use of sound judgement and decision making,
troubleshoots and problem solves customer inquiries and concerns to
ensure products and services are working properly to drive a
positive customer experience.
Communicates, engages, and provides customer with education on
products and services.
Persists and finishes projects despite obstacles with little
supervision, take extra steps to prevent mistakes or create
opportunities to further engage customer with our products and
services and enhance the ever-evolving customer relationship.
Displays active listening skills, perceive emotional awareness in
difficult situations, and empathize with customers to enhance an
overall positive experience.
Uses installation tools and hand tools and perform jobs from high
places (on poles and roofs), including climbing poles with proper
equipment (safety belt, strap, climbers), ladders, and bucket
trucks (18to 26 feet).
Manipulates connectors, fasteners, wire and uses hand tools.
Lifts and carries loads of 70 lbs. or more, works in confined
spaces such as crawl spaces or attics, works while standing 50 -70%
of the time and performs work near power lines and electricity.
Works within manufacturer's rated weight capacity for all
equipment, including but not limited to ladders and aerial
lifts.
Through the use of Company vehicle maintains proper equipment in
order to be prepared to perform required duties. Drives company
vehicle in performance of duties in a safe and responsible manner
with appropriate state licensing requirements while working and
traveling in inclement weather.
PandoLogic.Category: Installation & Maintenance, Keywords: Cable
Television Technician
Keywords: Comcast, Westland , Residential Installation & Service Technician, Engineering , Westland, Michigan
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