Company: Shoe Carnival
Posted on: July 30, 2022
Ability to believe in our customer centered culture to deliver a
superior customer service experience.
The Store Manager position assists the General Manager (GM) with
the daily operations of the store and carries store keys to perform
opening and closing responsibilities.
Partners with the GM to ensure the overall financial results of the
store, to include meeting/exceeding sales and profit goals.
Holds responsibility for all monthly and quarterly store reporting
and has direct access to store-level financial and personnel
budgets and reports.
Partners with the GM with adherence to all HR policies and
procedures, including accurate timecards for all store personnel
and the timely administration of all levels of Progressive
Participates in the interviewing and onboarding of new hires,
including the completion of the I-9 Form and verification.
Participates in managing the overall store operations according to
Shoe Carnival merchandising, operational, and visual standards.
Demonstrates Total Customer Service Standards and resolves customer
issues and complaints timely and professionally.
Trains and develops associates for growth in a manner that
increases sales, ensures customer satisfaction, and maintains
Identifies any safety concerns and follows Loss Prevention
guidelines to deter theft.
Ensures compliance of all cash handling procedures, performs safe
and till counts, and reconciles cash settlements.
Partners with the GM in project decisions and delegation of daily
tasks by ensuring associate productivity, coordinating schedules,
and providing conflict resolution.
Empowered to delegate and assign necessary tasks to Associates and
Assistant Store Managers (ASM) as needed.
Bachelor's degree and/or 2+ years of supervisory experience
Successful completion of Key Carrier Certification exam within 60
days of hire or prior to promotion required.
Successful completion of General Manager Certification exam within
18 months of hire/promotion required.
Excellent verbal communication and active listening skills.
Strong leadership and time management skills.
Self-starter and ability to motivate, coach, and use judgement in
executing tasks and maximizing use of time and talents of
Excellent sales and customer service skills.
Ability to execute the concept by understanding and applying report
Ability to train and mentor associates to ensure company standards
and processes are met.
Ability to maintain confidentiality and convey a positive
Ability to work flexible schedules including nights, weekends, and
The Shoe Carnival, Inc. Total Rewards program offers eligible
associates highly competitive benefits, including the
Paid Time Off (Vacation & Sick Time)
Comprehensive Medical, Dental, & Vision Benefits
Flexible Spending Accounts
Life, Disability, and Voluntary Benefits
Employee Assistance Program
401(k) Retirement Plan
Employee Stock Purchase Plan
Employee & Family Discounts
Keywords: Shoe Carnival, Westland , Store Manager, Executive , Westland, Michigan
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