Assistant Manager

Company: Sonic
Location: Westland
Posted on: March 20, 2023

Job Description:

Position:
Assistant Manager
Immediate Supervisor:
General Manager/Operating Partner
Status:
Nonexempt
Position Summary:
This position assists with the leading and managing of the drive-in's operations and employees during an assigned shift.
Essential Job Duties:

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  Train, manage, direct, coach, lead, and assign drive-in employees during shift
  
  
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  Lead and manage drive-in operations during shift to provide an optimal guest experience
  
  
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  Manage staffing levels during shift
  
  
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  Perform opening and/or closing duties
  
  
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  Handle and properly escalate guest issues/concerns during shift
  
  
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  Handle and properly escalate employee issues/concerns
  
  
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  Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
  
  
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  Assist with preparation and maintenance of drive-in records
  
  
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  Comply with and enforce all company policies, procedures, and operational standards
  
  
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  Ensure compliance with all applicable federal, state, and local laws
  
  
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  Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
  
  
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  Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
  
  
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  Regular attendance
  
  
  ADDITIONAL DUTIES:
  
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    Move and stock food product weighing up to 50 pounds
    
    
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    Perform other job-related duties as assigned or required
    
    
    Time/Shift Expectations:
    Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays
    Qualifications and Job Requirements:
    
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      Experience
      
      
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      At least six months of restaurant management experience or one year of retail management experience
      
      
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      Experience running a restaurant shift without supervision
      
      
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      Knowledge/Skills
      
      
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      General restaurant or retail knowledge
      
      
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      Knowledge of federal, state, and local labor and employment laws (e. g., wage and hour laws; EEO laws, etc.)
      
      
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      Knowledge of federal, state, and local health and safety laws and regulations
      
      
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      Basic computer, math, and reading skills
      
      
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      Effective verbal and written communication skills
      
      
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      Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
      
      
      Work Environment:
      Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

Keywords: Sonic, Westland , Assistant Manager, Executive , Westland, Michigan