Mobile Associate-Retail Sales
Company: T-Mobile
Location: Westland
Posted on: January 16, 2023
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Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!At T-Mobile, we strongly encourage
everyone, including people of color, veterans, military spouses,
individuals with disabilities, lesbian, gay, bisexual, transgender,
queer and non-binary people, and parents to apply. We are an equal
opportunity employer and welcome everyone to our team. If you are
an individual with a disability and need reasonable accommodation
at any point in the application or interview process, please let us
know by emailing ApplicantAccommodation@t-mobile.com or calling
1-844-873-9500. Please note, this contact channel is not a means to
apply for or inquire about a position and we are unable to respond
to non-accommodation related requests.
Mobile Associates (MA) work as a member of a Retail Team of Experts
to bring the T-Mobile brand to life. They're brand ambassadors who
build energy and excitement around our products and services. They
are passionate about the connected world and thrive in a fast-paced
environment, where technology innovations, customer needs, and the
Retail experience are continuously evolving. They immerse
themselves in significant connections with our customers, and their
ability to build new and deepen existing relationships is unmatched
across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions.
This role is a learning role, where new associates are working with
their team and proactively building skills and proficiencies, in
preparation for the next level up as a Mobile Expert. As a Mobile
Associate, you will be required to successfully complete new
employee training.Builds proficiency related to serving and selling
to our customers, while providing a world-class customer experience
and building loyalty by:* Helping customers pick up right where
they left off in their shopping journey, whether online, through
Customer Care or in-store.* Exploring individual needs and
providing hands-on demonstrations of the latest and greatest
technology in-store.* Side-by-side selling to find personalized
solutions beyond the bare-bones device and service plan that keep
our customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT
devices.* Approaching service and sales needs with composure,
integrity, and compassion.Becomes skilled with and consistently
uses digital tools in interactions and onboarding to actively
demonstrate:* How our ever-expanding coverage stacks up in our
customer's neighborhood, providing them with a lightning fast LTE
network* Why T-Mobile plans and services will let our customers
live unlimited, feel the love, stay connected and go further.*
Completes training on T-Mobile in-store experience, new skills, and
processes, knowledge of systems, and reference resources.* Makes
the most of their time on shift, consistently seeking out
information between customers, and learning about innovations in
wireless and technology.Establishes relationships with and partners
with T-Mobile employees across channels, including business and
customer service to:* Collectively own the customer experience and
resolve issues, creating a seamless, run-around-free environment.*
Successfully identify and hand off small business leads.* Support
team initiatives and create an inclusive environment* Passionate
customer advocate with the desire to be yourself when connecting
and having fun doing it!The experience you'll bring:* Competitive
drive and proven ability to succeed in a fast-paced sales
environment.* Willingness to work alongside peers and store
leaders, learning and sharing ideas, while serving customers and
providing resolutions to issues.* Effective at balancing customer
needs and performance goals.* 6 months of customer service and/or
sales experience, Retail environment preferred.Okay. You've seen
what we're looking for and you're up to the challenge. Here's what
we can offer you in exchange for your world-class work:*
Competitive base pay plus milestone bonuses* Benefits for part-time
and full-time associates* Medical, dental, and vision benefits*
Matching 401(k)* An annual Employee Stock Grant, and a purchase
plan that gives you the chance to grab TMUS stock at a discount*
Generous paid time-off programs* Phone service discounts* Education
reimbursement* Serious growth potential for your career!This is the
opportunity to do something special and join a company
revolutionizing the wireless industry. And we couldn't do it
without someone like you. So, what do you say? Isn't it time you
explored what could become the career move of a lifetime? We invite
you to apply today! Minimum qualifications:* At least 18 years of
age* Legally authorized to work in the United States* High School
Diploma or GED* At least 18 years of age
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's CommitmentNever stop growing!T-Mobile doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward.If you'd like to receive more information about careers at
T-Mobile, sign up for the T-Mobile Talent Community today! T-Mobile
USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.Talent comes in all forms at the Un-carrier.
If you are an individual with a disability and need reasonable
accommodation at any point in the application or interview process,
please let us know by emailing ApplicantAccommodation@t-mobile.com
or calling 1-844-873-9500. Please note, this contact channel is not
a means to apply for or inquire about a position and we are unable
to respond to non-accommodation related requests.
Keywords: T-Mobile, Westland , Mobile Associate-Retail Sales, Hospitality & Tourism , Westland, Michigan
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