WestlandRecruiter Since 2001
the smart solution for Westland jobs

Virtual Experienced Tax Expert I

Company: Intuit
Location: Westland
Posted on: November 16, 2020

Job Description:

Overview If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax.  You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

What you'll bring College degree a plus.  The ideal candidate will have a background in business, finance, accounting, or tax

Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.

Prior tax preparation experience in a tax practice or retail setting required.

PTIN required

Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA

Strong customer service skills with ability to empathize and instill confidence

Ability to work within a team to assist in preparation of accurate tax returns in a timely manner

Strong Research skills and the ability to quickly use online resources to find answers

Critical thinking and problem solving

Persistence and determination

Willingness to utilize audio/visual tools to communicate with customers  Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well

Friendly and reassuring on camera

Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: tst assoc

How you will lead This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns

Compiling/preparing tax returns for TurboTax Customers

Gathering/organizing and accurately entering customer data in the federal and state tax returns for review

Communicate directly with the customer as needed

Coordinate customer meetings and follow-up

Communicate updates to credentialed tax experts on assigned customers

Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries

Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Typical Deliverables:

Accurate and complete customer data entered in tax returns for credentialed tax expert review

High quality customer interactions and experiences

Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions

Proficient with technology and solid knowledge of computer operations and software.

Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer

Document customer interactions

Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Westland , Virtual Experienced Tax Expert I, Other , Westland, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Solo CDL A Drivers - Earn Up to 51 CPM
Description: Up to 51 CPM Based on Experience - Full Benefits TOTAL SATISFACTION FOR SOLO COMPANY DRIVERS Enjoy steady miles and regular home time
Company: Total Transportation of Mississippi, LLC
Location: Elyria
Posted on: 11/28/2020

Dedicated, Regional & OTR Truck Driving Jobs
Description: Don't settle, allow our matching tool to find the best options for you based on your qualifications, experience, and preferred freight type.
Company: OTR Driving
Location: Elyria
Posted on: 11/28/2020

CDL A Graduates - Tuition Reimbursement
Description: Up to 3,500 of Tuition Reimbursement 1 Per Mile Pay Increase Each Year - With No Pay Cap Additional 1 Per Mile Safety Bonus Each Year Extra Pay if You Get Your Hazmat Endorsement After (more...)
Company: Total Transportation of Mississippi, LLC
Location: Elyria
Posted on: 11/28/2020


HIRING: Truck Drivers
Description: Don't settle, allow our matching tool to find the best options for you based on your qualifications, experience, and preferred freight type.
Company: OTR Driving
Location: Elyria
Posted on: 11/28/2020

HIRING: Truck Drivers
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve
Company: Live Trucking
Location: Elyria
Posted on: 11/28/2020

Freight/Receiving
Description: Job Description: Associates in Freight/Receiving positions ensure the store is
Company: The Home Depot
Location: Elyria
Posted on: 11/28/2020

Hair Stylist - North Court Shoppes
Description: Stylist At Great Clips, we know that stylists like you are most happy when they''re cutting hair, so at a Great Clips salon, that''s exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Elyria
Posted on: 11/28/2020

Owner Operator CDL A Truck Driver
Description: Total Transportation is now hiring Owner Operators Here at Total we have great customers and need more
Company: Total Transportation of Mississippi, LLC
Location: Elyria
Posted on: 11/28/2020

CDL A Trainer Position
Description: Become a Total Trainer and earn 65,000 your first year Enjoy Upgrade Bonus of 600 Monthly Safety
Company: Total Transportation of Mississippi, LLC
Location: Elyria
Posted on: 11/28/2020

Guest Experience Specialist Part Time - Courtyard Cleveland Airport North - (20062876)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Elyria
Posted on: 11/28/2020

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Westland RSS job feeds