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Instructor - EFO

Company: DTE Energy
Location: Westland
Posted on: May 3, 2021

Job Description:

The future is bright at DTE Energy! We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best-operated energy company in North America and a force for good in the communities we live and serve. We have businesses in 26 different states and are comprised of regulated utility and non-utility businesses. Our utility business provides electric and gas service to approximately 3 million customers. Our non-utility businesses include a diversified portfolio of energy related companies, ranging from gas storage and pipelines to renewable power development.

DTE Energy's utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.

Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:

  • Gallup Great Workplace Award for consecutive years
  • Civic 50 Award for corporate citizenship excellence
  • Indeed's annual "50 Best Places to Work" award for two years running
  • Metropolitan Detroit's 101 Best and Brightest Companies to work For
  • J.D. Power Customer Satisfaction Award
  • Professional Women's Magazine/Black EOE Journal "Best of the Best"
  • Computerworld's 100 Best Places to Work in IT
  • Best Employers for a Healthy Lifestyle Gold Award
  • Detroit Free Press Green Leaders Award

DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.

Testing Required: Not Applicable

Job Summary

  • Provides consultation and technical training for Enterprise Electrical Field Operations personnel utilizing the Systematic Approach to Training (SAT). Assists in the development of training materials for instructors/facilitators to ensure Distribution Operations Business Unit success. Facilitates and delivers performance-based training. Span of Control: Individual contributor role.

Key Accountabilities

  • Develops and delivers curriculum for field meter operations to ensure business unit success.
  • Trains field employees to support electrical transmission and distribution systems to meet business unit goals while exceeding customer satisfaction.
  • Assists to develop and deliver curriculum to improve troubleshooting of residential and commercial electrical outages to reduce outage times and ensure customer service excellence as the first contact with customers.
  • Ensures technical training program(s) comply with federal and state regulatory requirements.
  • Facilitates and delivers performance-based training. Provides trainees with the knowledge, skills and abilities needed to effectively perform their jobs.
  • Partners with line personnel/departmental users to ensure training initiatives and priorities are aligned to support organizational performance needs.
  • Keeps abreast of new training requirements to address future performance gaps within business units.
  • Champions the use of all phases of the systematic approach to training process.
  • Assists in the assessment, development, design and evaluation of training materials associated with the client's training program and performs additional training interventions as needed.
  • Utilizes motivational strategies in the design, development and delivery of instruction.

Minimum Education & Experience Requirements

  • High School diploma or GED and 5 years of electric field operations experience.
  • Must possess appropriate license(s) and certification(s) (Note: In some cases Technical Training will allow employee to obtain license (s) and/or certifications within 6 months. This will be determined on a case by case basis at the discretion of management.)

Other Qualifications

Preferred

  • Electrical metering experience in field operations and/or electrical utility/industry background
  • Experience in troubleshooting residential and commercial electrical outages
  • BA or BS in education or technical field
  • Experience utilizing the SAT process/or comprehensive knowledge surrounding the process
  • Teaching experience
  • Completed Training/Certification in the fundamentals of basic electricity

Other Requirements

  • Must have a valid driver's license and meet Enterprise driving standards.
  • Ability to facilitate discussions, make presentations and communicate effectively both orally and in writing
  • Interpersonal skills to facilitate effective training interventions.
  • Must have thorough knowledge of company policies, procedures, SWIs, and/or applicable governmental compliance regulations.
  • Ability to use computer applications (i.e Word, Excel, PowerPoint, etc)
  • Ability to deal with sensitive/confidential information.
  • Ability to solve problems/issues that arise or know where to route.
  • Must be able to travel throughout Enterprise territory as required.
  • Must be able to successfully complete instructor delivery continuous education

Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

Nearest Major Market: Detroit

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