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Inventory Specialist, Sterling Heights

Company: Henry Ford Hospital
Location: Westland
Posted on: June 6, 2021

Job Description:


Responsibilities include but are not limited to conducting cycle counts, overseeing office or distribution center (DC) inventories, handling product exchanges, processing merchandise returns, receiving and ordering product, reviewing various inventory reports, and managing stock levels while adhering to the established budget. Reports to General Manager if operating out of a Super Vision Center (SVC) for all regular duties and the Manager of the DC for all inventory issues.


  • Receives frames by verifying barcodes against manufacturer supplied frame information and reconciling product received with invoice supplied by the distribution center. Places product in appropriate sections on the sales floor and keeps all collections kitted and cleaned.
  • Maintains merchandised store showcases to the standards outlined in the Visual Merchandising Guidelines set by the Purchasing Department and obtains authorization from the Purchasing Department for any plans to deviate from their store's set floor plan. Handles product exchanges received from the distribution center by preparing selected merchandise on a supplied RA to be sent back to various vendors. Performs the transfer of product in Acuity Logic and will receive new product into Acuity Logic.
  • Appropriately merchandises product on the sales floor and keeps staff updated of product selection changes. Performs monthly manual cycle counts of all frame collections. Researches all variances using Acuity Logic to determine the cause of the variance.
  • Makes manual adjustments to the inventory counts and inputs notes detailing the reason for the adjustment. Oversees quarterly inventory of frames, accessories, and contact lenses by assisting the staff with questions and reviewing items scanned for accuracy.
  • Has an overall variance of less than 2% and researches the cause of all variances. Makes any necessary adjustments in Acuity Logic and supplies detailed notes for the adjustment. Compiles a digital version of all variance explanations and sends the results to the appropriate staff for education and coaching.
  • Reviews all cycle counts and inventories to maintain complete frame collections. Manually orders any frames missing from their collection not found on the pending order report. Completes theft reports and notifies the Loss Prevention Manager and other Management.
  • Tracks employee errors that result in an inventory variance and presents detailed information to the appropriate supervisor for review with staff. Processes defective frame returns by listing a detailed explanation of the defect, verifying on hand quantities in Acuity Logic, and transferring the product to the distribution center. Identifies frames styles with consistent defect issues and reports them to the appropriate staff.
  • Processes frames returned by patients for refunds and reselects by verifying on hand quantities in Acuity Logic and performing the transfer of the product to the DC. Monitors Acuity Logic remake report to identify frames that should be returned for credit. Reviews weekly remake report and notifies supervisors of remake patterns to help identify areas that require additional employee training. Maintains par levels on accessory stock.
  • Re-orders items as necessary. Assist staff with questions regarding the process of inputting eyeglass orders, to minimize the effects of orders, returns, and remakes on inventory. Works with optical labs (both HFO and third party) to correct issues involving frame and order input errors.
  • Work closely with office staff to prepare and ship daily replenishment of frame and accessory product Work closely with outside vendors to prepare purchase orders for product and investigate back order items Prepare and distribute back order report to offices Coordinate company-wide product exchanges, returns and review of defective product
  • Maintain inventory of all mission frames Work with HFO Finance team to investigate and correct vendor pricing discrepancies Administer and provide oversight for company-wide HFO Employee Vision Benefit program.


  • Requires high school diploma or GED.
  • Must have the ability to follow and/or interpret oral and written directions, and demonstrate ability to communicate effectively and project a positive image.
  • Requires basic computer knowledge and experience.
  • Must have the ability to complete tasks that require analytical thinking.
  • A minimum of one year experience in shipping and receiving merchandise and inventory procedures preferred.
  • A minimum of one year of experience utilizing the Acuity Logic software system or other inventory or shipping/receiving software preferred.
  • A minimum of one year of optical experience with a strong emphasis in optical product knowledge is preferred.
  • Experience inputting eyeglass orders using Acuity Logic is preferred.


  • Works in a normal office environment.
  • Requires travel to related system wide facilities with locations throughout South East Michigan.
  • On occasion, site visits are conducted in clinical settings.

Keywords: Henry Ford Hospital, Westland , Inventory Specialist, Sterling Heights, Other , Westland, Michigan

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