Parts Counter Associate

Company: Trailer Equipment
Location: Westland
Posted on: January 23, 2023

Job Description:

We are seeking a parts counter associate. The parts counter employee is responsible for assisting the shop technicians, field service technicians and customers in finding the appropriate parts to repair their vehicles while providing exceptional customer service through knowledgeable, friendly, professional interactions. This parts employee will also be responsible for invoicing parts on work orders and customer orders. Primary Duties:Assists all customers in selecting required parts in a friendly, professional, and efficient manner.Pulls and fills orders from stock.Notifies manager of out-of-stock parts or shop materials that need immediate attention.Locates out-of-stock parts from outside source and submits an emergency order, if necessary.Notifies the service manager ordered parts have been received.Replenishes assigned inventory.Makes sure all internal requests for parts are billed on service repair order.Keeps orderly records of all special order parts.Sets up orders for daily shipment, delivery, or pick-up.Keeps front and rear counter areas clean and uncluttered.Cleans computer terminals and printers.Participates in all training programs that are made available.Keeps current on new products and product updates.Maintains professional appearance.Inspect shipments at loading and unloading for damage and quantities daily.Pull parts returns and fill out appropriate paper work.Assist in physical inventory.Secure building/department at close daily.Count all UPS/FedEx verify counts and sign for them daily.Creates parts price estimates for shop quotes.Orders parts for jobs that have been approved.Provides ETA's for shop parts that are ordered. Qualifications:Sales, customer service or other customer-facing experienceGreat communication skillsMultitaskerPunctual and reliableAutomotive knowledgeTeam playerMechanically inclinedComputer competencyDesire to learn Benefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceHealth savings accountPaid time offVision insuranceSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Required)Experience:Sales Experience: 1 year (Preferred)Inventory Control: 1 year (Preferred)License/Certification:Driver's License (Preferred)PM22PI201918316

Keywords: Trailer Equipment, Westland , Parts Counter Associate, Other , Westland, Michigan