Residential Installation & Service Technician
Company: Comcast
Location: Westland
Posted on: April 10, 2021
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Job Description:
Core Responsibilities: Performs installations and changes of
service, while adhering to: applicable codes, requirements,
guidelines, company procedures, and safework practices in order to
provide an outstanding customer experience. Updates customer
account to ensure an accurate record of products and services is
captured to ensure that customer has a positive experience
throughout the ongoing customer relationship.Through the use of
sound judgement and decision making, troubleshoots and problem
solves customer inquiries and concerns to ensure products and
services are working properly to drive a positive customer
experience.Communicates, engages, and provides customer with
education on products and services.Persists and finishes projects
despite obstacles with little supervision, take extra steps to
prevent mistakes or create opportunities to further engage customer
with our products and services and enhance the ever-evolving
customer relationship.Displays active listening skills, perceive
emotional awareness in difficult situations, and empathize with
customers to enhance an overall positive experience.Uses
installation tools and hand tools and perform jobs from high places
(on poles and roofs), including climbing poles with proper
equipment (safety belt, strap, climbers), ladders, and bucket
trucks (18to 26 feet).Manipulates connectors, fasteners, wire and
uses hand tools.Lifts and carries loads of 70 lbs. or more, works
in confined spaces such as crawl spaces or attics, works while
standing 50 -70% of the time and performs work near power lines and
electricity.Works within manufacturer's rated weight capacity for
all equipment, including but not limited to ladders and aerial
lifts.Through the use of Company vehicle maintains proper equipment
in order to be prepared to perform required duties. Drives company
vehicle in performance of duties in a safe and responsible manner
with appropriate state licensing requirements while working and
traveling in inclement weather.Location: Westland, MI - 48186
Keywords: Comcast, Westland , Residential Installation & Service Technician, Professions , Westland, Michigan
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